Política de reembolso

Thank you for shopping with Japan2UK. Please review the following return/refund policies below. Please note Japan2UK Limited is a UK based company and these policies apply to customers worldwide:

Returns/Exchanges 

Our policy lasts 14 days from product delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We reserve the right to reject any return request and refund once product is received.

Please note all mystery products (Mystery Boxes/Mystery Packs) and single card items are non returnable and cannot be refunded. We retain the right to refuse or accept returns on these items at our discretion. Please email us if you need any help with this and we will do our best to assist.

To be eligible for a return, your item must be unused and in the same condition that we sold it. It must also be in the original packaging. We will not accept returns on orders because of a decrease in price of an individual item. All orders will be subject to individual review. All returned items which are not due to damages prior to delivery will be subject to a restocking fee that we deem to cover our loss of costs for transaction/admin fees & restocking fees.

To complete your return, we require a receipt or proof of purchase and your order number. Please contact our customer service department via email: help@japan2uk.com. Our team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. If so, they will provide instruction on how to return/exchange an item.

Returns Address -

Japan2UK LTD

Unit 12 Ellesmere Business Park

Ellesmere 

Shropshire

SY12 0EW

There are certain situations where only partial refunds are granted (if applicable).  Any item not in its original sold condition or damaged for reasons not due to our error.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We reserve the right to reject any return request and refund once product is received.
If you are approved, and your refund was due to damages a refund for the full amount will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We may also offer you compensation via a gift card or store discount, which you have the right to refuse.

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations

Cancellations of orders (including pre-orders) will be subject to a cancellation fee that we deem to cover our loss of costs for transaction/admin fees & restocking fees.

Further information & returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item.